30 Mar Corporate Investigators, Language Service Providers and Data Security
The current environment puts organizations under a great deal of pressure to be proactive in matters related to internal misconduct. An organization that does not have a system in place to protect any potential evidence related to a criminal or civil liability matter may find itself in a precarious position, not just from the legal point of view but also from a reputational perspective.
This is why, the role of corporate investigator as an internal asset is becoming more common in multinational organizations. Corporate investigators are analogous to in-house detectives. They use their knowledge of corporate policy and how the organization is structured to detect corporate fraud and misconduct.
An internal investigation is a formal, independent inquiry into a serious incident or allegation, which through objective examination and evaluation of information, aims to establish the facts. Investigations must be undertaken to ensure the process and results will withstand scrutiny in employment tribunals and court. Corporate investigations tend to be necessary for matters such as:
- Gross misconduct
- Serious ethical breaches, conflict of interest
- Systemic procedural or system failures
- Financial crime, including bribery and corruption, breaches of data security
- Issues raised through whistleblowing channels
- Any other issues deemed to be serious or significant to the organization.
Corporate investigations can be complex, requiring investigators to process a great deal of content, including different types of documentation, email communications, and verbal conversations. When working with multinational companies these assets are frequently in different languages, which can make the process much more demanding in terms of time and effort.
The corporate investigator will need to partner with service language provider they can trust to ensure, first and foremost, the accuracy of the translation, especially in view of the fact that a misinterpretation can entail disastrous consequences for the company. These consequences could even include legal actions. But in addition to accuracy, ensuring the security of the content that is being investigated should be considered the highest priority. Unfortunately, and too frequently, this is not the case.
According to a survey by the anti-corruption organization, Transparency International given to 1,150 employers and employees, one in ten employees had reported wrongdoing at work in the course of their careers. Twenty percent of them had suffered negative consequences as a result.
Corporate investigators need to make sure that they handle sensitive information with the right translation technology that not only streamlines the process but protects the security of the confidential content processed and the identity of whistleblowers.
Internally, data must be stored in such a way that it cannot be traced. Externally, content should never leave a secure hosting platform, making it inaccessible to anyone outside that platform.
There are too many cases of international companies translating their content via non-secure environments which have lead to information leaks that affected sensitive corporate information.
For a corporate investigator, such negligence triggers extremely negative consequences, including jeopardizing the parties involved — for example, the whistleblowers — within the organization and putting a company’s confidential assets and reputation at risk.
Contact us today to learn more about how we can help corporate investigations handle multilingual content.